Refund Policy:
At CRAFT MODE, we strive to provide you with top-quality products and services. We understand that sometimes circumstances may arise where a refund is necessary. Our refund policy is designed to be fair and transparent.
Refunds will only be initiated in the following cases:
- Damaged Item: If you receive a damaged item, please contact us immediately with photographic evidence of the damage. We will investigate the issue and if deemed valid, a refund will be issued.
- Genuine Reason: If you have a genuine reason for requesting a refund, such as receiving the wrong item or experiencing an issue with our service, please reach out to us with detailed information regarding your concern. We will assess each case individually and determine if a refund is warranted.
Please note that refunds are subject to approval by our team and must meet the criteria outlined above. Refunds will be processed back to the original payment method used for the purchase.
If you have any questions about our refund policy or need assistance with a potential refund request, please don’t hesitate to contact our customer support team at [email protected].